Effective Date: September 1, 2024

At Okomano, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform and services, in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

1. Information We Collect

We may collect and process the following information:

Account Information: Name, email address, company name, phone number, and billing details.

Usage Data: IP address, browser type, device info, log data, and usage patterns.

Marketplace & ERP Data: Order data, product details, and customer information retrieved from your connected systems to provide our services.

Communication: Messages exchanged with our support team or through feedback tools.

2. How We Use Your Information

Your data is used to:

Deliver and operate the Okomano platform.

Sync and manage your data across marketplaces, ERPs, shipping, and accounting integrations.

Improve platform performance and user experience.

Communicate important service-related updates.

Meet legal, regulatory, and compliance obligations.

3. Legal Basis for Processing (GDPR)

We process personal data based on:

Contractual necessity (to deliver our services).

Legitimate interests (e.g., service improvement, fraud prevention).

Legal obligations (e.g., tax compliance).

Consent, where required (e.g., marketing communications).

4. Data Sharing and Third Parties

We do not sell your personal information. We only share data with trusted service providers (e.g., cloud hosting, analytics, customer support) under contractual agreements that enforce confidentiality, data protection, and security.

If required by law, we may disclose data to legal authorities.

5. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.

Correct or update inaccurate data.

Request deletion (“right to be forgotten”).

Object to processing or withdraw consent.

Receive a copy of your data in a portable format.

Not be discriminated against for exercising your privacy rights.

You may exercise these rights by emailing privacy@okomano.com.

6. Data Security

We implement technical and organizational measures including:

Data encryption in transit and at rest

Access controls and authentication policies

Regular system monitoring and incident response plans

7. Data Retention

We retain data only as long as necessary to deliver our services, comply with legal requirements, or enforce our agreements. Data no longer needed is securely deleted.

8. International Data Transfers

Your data may be transferred and processed outside your country (e.g., to the U.S.), where data protection laws may differ. In such cases, we use safeguards such as standard contractual clauses to ensure adequate protection.

9. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be posted on our website and indicated with a revised "Last Updated" date above.

10. Contact Us

For any questions or privacy concerns:

Okomano LLC

Email: privacy@okomano.com